Frequently Asked Questions
Everything you need to know about your Felix Gray experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day window for returns and exchanges. Items must be in their original packaging and in like-new condition to qualify for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to customs duties and taxes upon arrival in the destination country.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
How can I track my order status?
Once your order ships, you can track its progress by clicking the link in your shipping confirmation email or by logging into your account dashboard on our website.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption to protect your data and never store your full credit card information on our servers.